Working together

Our service fees are reasonable and our fee structure is simple. We charge our clients $80+GST per hour. Prepaid blocks of time are also available. 
If any disbursements or expenses are incurred, we will aim to get your pre-approval and are passed through at cost.

We record the time-effort and work activities we conduct and deliver for your business.

We invoice our clients every 2-weeks for work done in that period.

We expect our clients to pay us via internet-banking within 14-days from date of invoice.

We often use work management, project management, collaboration and workspace software tools.

From time to time, we may require access to your business systems to conduct our work. We will adhere to your IT security practices.

For our relationship clients we have quarterly review meetings to ensure that service quality, deliverables, outcomes and expectations are being met.

Client onboarding activities are the set of actions we take to introduce new clients to our services. We aim to create a personalised experience for each client. The goal is to ensure that clients have a positive experience and are able to fully utilise our services.

The work we do for your business is governed by a Statement of Work (SOW).
The SOW is agreed upon upfront and outlines the scope of work, activities, tasks, etc. that we will deliver.

We operate with strict confidentiality.
Some clients may want an NDA and we are happy to accommodate.

Our business values include integrity, accountability, teamwork, innovation, and customer focus. By prioritising our values, we believe we can build a strong foundation for success and earn the trust and loyalty of our clients.

Communication is essential for building strong relationships, both personal and professional. It helps to convey ideas, share information, and express thoughts and feelings. Effective communication can lead to better understanding, increased productivity, and improved outcomes.